Software Update ET73U12-025

Released on: September 27, 2012
Applies to Versions: 7.3 – Build 28,34,44

Fix for the issue where diagnostic utility fails to retrieve database file information if it is located in custom path

Who should read this document
Customers who use 7.3 – Build 28,34,44


Affected software
EventTracker Diagnostics,EventTracker Alerter

Non-affected software
EventTracker Agent, EventTracker Receiver, EventTracker Reports, EventTracker Web, EventTracker EventVault , EventTracker Remote Installer, EventTracker Enterprise Activity, EventTracker Scheduler

Process to apply Update

  1. Download Update
  2. Place the Update ET73U12-025.exe in the destination computer.
  3. Execute the exe.

Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at or contact Technical Support via e-mail at