Software Update ET80U15-030

Released on: 10 November 2015
Applies to Versions: 8.0 Build 29

EventTracker Agent process stops with unhandled exception on some operating systems with certain configuration.

EventTracker Agent does not try to reconnect to Vmware source if initial connection fails.

NOTE: This Update should only be used on the EventTracker Console/Manager system. Update ET80UA15-030 should be used for systems that have only EventTracker Agent installed on them.

Who should read this document
Customers who use 8.0 Build 29


Affected software
EventTracker Agent

Non-affected software
EventTracker Web, EventTracker EventVault, EventTracker Scheduler, EventTracker Alerter, EventTracker Indexer, EventTracker Reports

Process to apply update

  1. Download Update
  2. Place the update ET80U15-030.exe in the destination computer.
  3. Execute the exe.

Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at or contact Technical Support via e-mail at