Your SIEM relationship status: It’s complicated

On Facebook, when two parties are sort-of-kind-of together but also sort-of, well, not, their relationship status reads, “It’s complicated.” Oftentimes, Party A really wants to like Party B, but Party B keeps doing and saying dumb stuff that prevents Party A from making a commitment.

Is it like that between you and your SIEM?

Here are dumb things that a SIEM can do to prevent you from making a commitment:

  • Require a lot of work, giving little in return
  • Be high maintenance, cost a lot to keep around
  • Be complex to operate, require lots of learning
  • Require trained staff to operate

Simplify your relationship with your SIEM with a co-managed solution.

Top 5 SIEM complaints

Here’s our list of the Top 5 SIEM complaints:

1) We bought a security information and event management (SIEM) system, but it’s too complicated and time-consuming, so we’re:

a) Not using it
b) Only using it for log collection
c) Taking log feeds, but not monitoring the alerts
d) Getting so many alerts that we can’t keep up with them
e) Way behind because the person who knew about the SIEM left

2) We’re updating technology and need to retrain to support it

3) It’s hard to find, train and retain security expertise

4) We don’t have enough trained staff to manage all of our devices

5) We don’t have trained resources to successfully respond to a security incident

What’s an IT Manager to do?
Get a co-managed solution, of course.
Here’s our’s. It’s called SIEM Simplified.
Billions of logs analyzed daily. See what we’ve caught.

The Cost of False IT Security Alarms

Think about the burglar alarm systems that are common in residential neighborhoods. In the eye of the passive observer, an alarm system makes a lot of sense. They watch your home while you’re asleep or away, and call the police or fire department if anything happens. So for a small monthly fee you feel secure. Unfortunately, there are a few things that the alarm companies don’t tell you.

1)      Between 95% and 97% of calls (depending on the time of year) are false alarms.

2)      The police regard calls from alarm companies as the lowest priority and it can take anywhere between 20-30 minutes for them to arrive. It only takes the average burglar 5 minutes to break and enter, and be off with your valuables.

3)      In addition to this, if your call does turn out to be a false alarm, the police and fire department have introduced hefty fines. It is about $130 for the police to be called out, and if fire trucks are sent, they charge around $410 per truck (protocol is to send 3 trucks). So as you can see, one false alarm can cost you well over $1,200.

With more than 2 million annual burglaries in the U.S., perhaps it’s worth putting up with so many false positives in service of the greater deterrent? Yes, provided we can sort out the false alarms which sap the first responder.

The same is true of information security. If we know which alerts to respond to, we can focus our time on those important alerts. Tuning the system to reduce the alerts, and removing the false positives so we can concentrate only on valid alerts, gives us the ability to respond only to the security events that truly matter.

While our technology does an excellent job of detecting possible security events, it’s our service, which examines these alerts and provides experts who make it relevant using context and judgement, that makes the difference between a rash of false positives and the ones that truly matter.