Information Security Analyst (Level 1)

Key Objectives

The Information Security Analyst will manage the end-to-end operational deployment, verification, incident handling and support of our Customers’ remote managed EventTracker SIEM solution. This is a technical operational role focused on delivering quality service to our customers.


  • Provide operational and technical support to our Customers. (note, candidates will receive training on all EventTracker tool sets)
  • Provide Level I detection, analysis, research, and data gathering for security events
  • Provide Level I support for vulnerability management campaigns; work in close collaboration with Level II & III analysts to respond appropriately.
  • Operate Vulnerability management solutions
  • Develop procedures related to the operation of vulnerability management solutions
  • Respond to and complete customer requests to SLA
  • Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
  • Implement, and support security-focused tools and services.
  • Help the team drive continual improvements to our internal vulnerability management processes.
  • Ability to maintain a high level of alertness and attention to detail for extended periods
    Must be able to work in a “follow the sun” rotation across and including weekends and holidays
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  • Ability to correlate system behaviors based on known inter-dependencies between those systems
  • Effective prioritization and time management

Analysts Duties

  • Ensure high level of quality when managing tickets, requests and Customer queries
  • Prepare reports & distribute in readiness for Customer tuning calls
  • Create scheduled Customer reporting, from existing reports, where appropriate
  • Maintain technical knowledge, tool proficiency, and system accesses, which allow you to perform the role
  • Ensure documentation is maintained appropriately on Sharepoint & new documents are created/stored correctly
  • Engage with Customers to build and maintain good, professional relationships
  • Responsible for the application of IT Security Policy, processes & procedures to mitigate risks to our Customers

NOTE: May be required to provide on call emergency support if required by the business.


  • Bachelor’s degree in information systems or 1 year equivalent work experience in Network Security Systems & Operations.
  • Qualified to degree level, or equivalent professional experience and/or with recognized technical/security qualifications.
  • Relevant experience and understanding of Network Security Systems & Operations
  • Understanding of system logging including both Security and non-security logs; must be able to provide examples of plaintext vs. binary and identify the benefits/limitations
  • General knowledge of Syslog, SNMP, WMI and the benefits and limitations of each
  • Knowledge of Security management, network and information security, and end user security.

Professional Skills

  • Excellent verbal and written communication skills with the ability to work effectively in a group setting. Consistent and proper communication to Customers, management, and team.
  • Ability to partner with teams such as developers, vendors, analysts, and project managers.

To Apply

Please submit your resume and a cover letter indicating the position for which you are applying to: We will contact you if your qualifications meet with our criteria.