Senior Pre-Sales Engineer (Technical)

Location

  • US (prefer Columbia MD, St. Louis MO, Ft Lauderdale FL

Key Objectives

  • Successful pre-sales evaluations and demonstrations for prospective new customers
  • Installation and proper functioning of EventTracker software advanced configurations
  • Demonstration of subject matter expertise, credibility and solutions

Responsibilities

  • Remote and on-site customer engagement. Some travel.
  • Understand the SIEM/Cyber Security industry, technology, competitors, sales drivers
  • Understand EventTracker software, services and how to demonstrate and evaluate
  • Understand customer objectives and current IT environment
  • Gather success criteria for evaluations/demonstrations
  • Software installation and advanced configuration management
  • Trouble shooting, custom configurations of advanced EventTracker features
  • Remotely support Team Viewer and EventTracker software, VPN access, GoToMeeting and Skype
  • Assist customer technical staff in deploying EventTracker Agents/Sensors and configuring servers and network devices to forward logs to EventTracker server
  • Follow-up of open items via phone, email and remote access
  • Maintenance of “Sugar” Customer Relationship Management system – data accuracy/timeliness
  • Demographics, call/meeting notes, emails, issues and details for all customers

Qualifications & Requirements

  • 8+ years experience in implementing and managing cyber security platform products, SIEM
  • Ability to track and manage 20+ concurrent customer engagements with competing priorities
  • Technical acumen and demonstrable technical skills
    • Windows 2008/2012 Server+, Windows 7+, MS Office, Firewalls, Linux
    • Cyber security concepts, best practices
    • Security analytics, forensics
    • Logs and log management, Windows EVTX, syslog, W3C, Exchange
    • PCI-DSS, HIPAA, Banking and Government compliance frameworks
    • Broad and deep understanding of common security tools and concepts
      • Anti-Virus, (SNORT) IDS/IPS, UTM, Endpoint Threat Protection
      • Network packet analysis, Firewalls
      • Vulnerability Analysis, Patch Management, IT Governance
  • Business professional communications and language skills
  • Organization skills, follow-up, superior customer service attitude
  • Burning desire to succeed and active pursuit of career growth
  • Positive attitude and superior work ethic
  • Curiosity and problem solving skills
  • 4 year technical/business degree or equivalent experience

To Apply

Please submit your resume and a cover letter indicating the position for which you are applying to: careers@eventtracker.com. We will contact you if your qualifications meet with our criteria.

Event Tracker is a division of Netsurion, an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.