Software Installation and Implementation (Technical)

Key Objectives

  • Customer success
  • Installation and proper functioning of EventTracker software basic configuration
  • Initial software deployment implementation, configuration and guidance

Responsibilities

  • Customer engagement, installation management
  • Install Team Viewer and EventTracker software
  • Assist customer technical staff in deploying EventTracker Agent/Sensors
  • Follow-up for phase 1 installation open items
  • Daily customer follow-up via phone and email
  • Maintenance of “Sugar” Customer Relationship Management system – data accuracy/timeliness
  • Demographics, call/meeting notes, emails, issues and details for all customers
  • Learn the SIEM/Cyber Security industry, technology, competitors, sales drivers
  • Learn EventTracker software, SIEM Simplified and how to demonstrate

Requirements

  • Technical acumen and demonstrable skills
    • Windows 2008/2012 Server+, Windows 7+, MS Office, Firewalls, Linux
    • Cyber security concepts, best practices
    • Security analytics, forensics
    • Log management Windows EVTX, syslog
    • PCI-DSS, HIPAA and government compliance frameworks
  • Business professional communications and language skills
  • Organization skills, follow-up, superior customer service attitude
  • 3+ years experience with help desk, installation and software deployment or similar
  • Burning desire to succeed and pursuit of career growth
  • Positive attitude and a superior work ethic
  • Curiosity and problem solving skills

To Apply

Please submit your resume and a cover letter indicating the position for which you are applying to: careers@eventtracker.com. We will contact you if your qualifications meet with our criteria.

Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law. Netsurion and EventTracker, a division of Netsurion, are equal opportunity employers.