Technical Account Manager

Key Objectives

  • Customer satisfaction
  • 95%+ Software, Support and SIEM Simplified renewals

Responsibilities

  • Confirm customer success, status, product usage depth: SWOT analysis
  • Send renewal quotes
  • Daily customer follow-up via phone and email
  • Schedule customer status calls/meetings Outlook Calendar and GoToMeeting
  • Develop a consistent follow-up process for all outstanding issues
  • Maintenance of “Sugar” Customer Relationship Management system – data accuracy/timeliness
  • Demographics, call/meeting notes, emails, issues and details for all customers
  • Coordinate sales support activities with partners/resellers including scheduling resources for meetings, demonstrations and marketing events
  • Learn the SIEM/Cyber Security industry, technology, competitors, sales drivers
  • Learn EventTracker software, SIEM Simplified and how to demonstrate

Requirements

  • IT or Cyber Security account management background
  • Business professional communications and language skills
  • Computer skills: MS Office, GoToMeeting, Linked In
  • Burning desire to succeed
  • Positive attitude and a superior work ethic
  • Curiosity and problem solving skills

To Apply

Please submit your resume and a cover letter indicating the position for which you are applying to: careers@eventtracker.com. We will contact you if your qualifications meet with our criteria.

Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law. Netsurion and EventTracker, a division of Netsurion, are equal opportunity employers.