Released on: 13 September 2012
Applies to Versions: 6.4 – Build 50

Fix for the issue where launching TrapTracker UI displays “User Access Control” message with publisher as unknown..

Who should read this document
Customers who use EventTracker 6.4 – Builds 50


Affected software
TrapTracker UI

Non-affected software
EventTracker Agent, EventTracker Receiver, EventTracker EventVault, EventTracker Reports, EventTracker Scheduler.

Process to apply Update

  1. Download Update
  2. Place the patch ET64P12-048.exe in the destination computer.
  3. Execute the exe.

Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at or contact Technical Support via e-mail at