Released on : 09 August 2013
Applies to Version: 6.4 – Build 31, 40, 47, 50, 55, 58, 67, 69

Fix for the issue where Agent service stops while processing events.

This Patch should only be used on the EventTracker Console/Manager system. Patch ET64PA13-059 should be used for systems that have only EventTracker Agent installed on them.

Who should read this document
Customers who use EventTracker 6.4 – Build 31, 40, 47, 50, 55, 58, 67, 69


Affected software
EventTracker Agent

Non-affected software
EventTracker Receiver, EventTracker EventVault, EventTracker Reports, EventTracker Scheduler.

Process to apply Update

  1. Download Update
  2. Place the Update ET64P13-059 in the destination computer.
  3. Execute the exe.

Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at or contact Technical Support via e-mail at