Released on : 16 January 2012
Applies to Version: 7.1 – Builds 38, 52, 53

Fix for the issue where EventTracker EventVault is getting stuck while processing certain ec2 files.

Who should read this document
Customers who use 7.1 – Builds 38, 52, 53


Affected software
EventTracker EventVault

Non-affected software
EventTracker Agent, EventTracker Scheduler, EventTracker Alerter, EventTracker Reports, EventTracker Receiver, EventTracker Web.

Process to apply Update

  1. Download Update
  2. Place the Update ET71P12-088.exe in the destination computer.
  3. Execute the exe.

Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at or contact Technical Support via e-mail at