Released on : 14 January 2020
Applies to Version : 9.1 (Build 19)

Enhancement in ConnectWise Manage integration to use REST APIs

Ticket synchronization to EventTracker Casebook.

Who should read this document
Customers who use 9.1 build 19


Affected software
EventTracker Web

Non-affected software
EventTracker Reports,EventTracker Agent,EventTracker Alerter,Event Correlator,EventTracker Daemon,EventTracker Elasticsearch Indexer,EnterpriseActivity,EventTracker EventVault,EventTracker Receiver,EventTracker Remote Installer,EventTracker Scheduler

Process to apply Update Pre-Condition: Please apply all previously released updates before applying the below update.

  1. Download Update
  2. Place the Update ET91U20-054.exe in the destination computer.
  3. Execute the exe.

Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at or contact Technical Support via e-mail at