Released on : 24 January 2020
Applies to Version : 9.2 Build 12
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Summary
Enhancement in ConnectWise Manage integration to use REST APIs.

Enhancements

  • ConnectWise Manage - Ticket synchronization to EventTracker Casebook.
  • Enhancement in Checking Health status in EventTracker Elasticsearch Indexer service.

Bug fixes

  • Fix for issue where excel reports are not purging.
  • Fix for issue where export import utility unable to import systems.

Who should read this document
Customers who use 9.2 Build 12

Severity
Medium

Affected software
EventTracker Elasticsearch Indexer, EventTracker Web

Non-affected software
EventTracker Reports, EventTracker Agent, EventTracker Alerter, Event Correlator, EventTracker Daemon, EnterpriseActivity, EventTracker EventVault, EventTracker Receiver, EventTracker Remote Installer,EventTracker Scheduler.

Process to apply Update
Pre-Condition: Please apply all previously released updates before applying the below update.

  1. Download Update
  2. Place the Update ET92U20-010.exe in the destination computer.
  3. Execute the exe.

Support
Customers in the USA and Canada can receive support by calling EventTracker at 877-333-1433.
International customers can receive support by calling at +1-410-953-6776.

All customers can get updates at https://www.eventtracker.com or contact Technical Support via e-mail at support@eventtracker.com